30-Day Returns and Refunds
We offer a 30-day return window for most items. To qualify, items must be in their original, unopened packaging and in brand-new condition. All returns must be pre-approved by contacting us via email or phone to obtain a Return Merchandise Authorization (RMA). Return shipping costs are the responsibility of the customer.

Refunds will be processed once the returned item is received and inspected. Refunds will be issued to the original form of payment, excluding shipping and handling charges, which are non-refundable.

Non-Returnable Items
Certain items cannot be returned due to California state and U.S. Department of Transportation regulations. These include:

• Opened or partially used chemicals
• Chlorine tablets and sticks
• Pre-filled chlorine packs (e.g., Pool Frog)
• Bromine tablets
• Non-chlorine pool or spa shock
• Calcium-based chlorine products
• Hydrogen-based shocks (e.g., Soft Swim C)
• Other select pool and spa chemicals

If you’re unsure whether your product is eligible for return or refund, feel free to reach out to us.